Request for Address Change
v Address Change could be due to
Ø Transfer of connection from one premises to another (Subject to availability of gas network in the area where the customer wishes to get the line transferred)
Ø Change in name of premises where the connection is located
Ø Inadequate current address rendering it difficult to locate the premises for the purpose of meter reading, bill distribution, annual services or attending requests / complaints
v Customer to visit GGCL premises, explain requirement to the customer care executive
v Fill up the form and requisite amount along with following supporting documents
Domestic
Ø Identity proof of connection holder (License, PAN Card, Passport, Voter’s Card)
Ø Copy of the last paid Corporation / Municipality tax bill of the premises or Sale Deed for the premises where connection is installed (If sale deed is more than 4 yrs old, the same to be notarized) – as ownership proof
Commercial / Non-Commercial
Ø Identity proof of connection holder (License, PAN Card, Passport, Voter’s Card)
Ø Copy of the last paid Corporation / Municipality tax bill of the premises or Sale Deed for the premises where connection is installed (If sale deed is more than 4 yrs old, the same to be notarized) – as ownership proof
Ø Copy of “Gumastadhara”
Ø If premises located in residential area, NOC from President of the society
Note: The local office may be contacted for any specific query pertaining to documents
Request for Name Change
v Name Change could be due to
Ø Spelling mistake
Ø Demise of connection holder
Ø Sale of property
Ø Any other reason
v Customer to visit GGCL premises, explain requirement to the customer care executive
v Fill up the form and requisite amount along with following supporting documents
Domestic
Ø Spelling mistake – Copy of contract form / Identity proof
Ø Demise of connection holder –copy of certified death certificate, NOC from other legal heirs, Copy of contract form, Identity proof of transferee, copy of last paid property tax bill, copy of sale deed (if more than 4 years old, the copy to be notarized)
Ø Sale of property – copy of last paid property tax bill, copy of sale deed (if more than 4 years old, the copy to be notarized), NOC of the transferor, Copy of contract form, Identity proof of transferee (License, PAN Card, passport, voter’s card)
Commercial / Non-Commercial
Ø Spelling mistake – Copy of contract form
Ø Demise of connection holder –copy of certified death certificate, NOC from other legal heirs, Copy of contract form, Identity proof of transferee, copy of last paid property tax bill, copy of sale deed (if more than 4 years old, the copy to be notarized)
Ø Sale of property – copy of last paid property tax bill, copy of sale deed (if more than 4 years old, the copy to be notarized), NOC of the transferor, copy of contract form, Identity proof of transferee (License, PAN card, Passport, Voter’s card)
Ø Copy of “Gumastadhara”
Note: The local office may be contacted for any specific query pertaining to documents
Request for Disconnection
Domestic / Commercial / Non-commercial
v Temporary disconnection is helpful in cases where the customer intends for non-use of gas for a long period. In such cases, the customer can fill up the requisite form along with stipulated charges. The main advantages for opting for this facility are:
Ø The customer does not have to pay the minimum bill applicable during the period between disconnection and reconnection
Ø Since the premises are likely to be closed during the period, the safety of the connection in general and the property at large is enhanced
Request for Reconnection
Domestic / Commercial / Non-commercial
v No extra charge needs to be paid for reconnection. Upon receipt of intimation from thecustomer for reconnection, the same would be executed within a reasonable time frame