Approximately 8-10 weeks.
Gas generators can be used for continuous operation by making some changes in the cooling system and by following maintenance schedule as suggested by the OEM.
Once a customer signs the Gas Sales Agreement(GSA) and makes the payment, domestic gas connection is commissioned within 90 days from the receipt of payment. However, there are other factors which are beyond GGCL’s control and can affect the compliance to the 90-day time frame. The probable date of connection completion can be obtained at the time of registration.
No. However, you can check your bank statement or wait for subsequent bill that will reflect the payment.
You need to visit to GGCL Customer Care Centre and apply in the prescribed format. after that GGCL authorised contractor will visit your premises and provide you an estimate based on nature of work. upon the confirmation from the customer, the contractor will execute the work and final charges will be reflected in the next invoice.
The expected time to attend the complaint depends on the type of request/complaint. We are communicating the timeframe to the customer at the time of registering a request/complaint.
Please check your Bank statement, if it is deducted in your bank statement then please send a copy to our Customer Service Cell or contact 9924005000
Request our customer service cell for a duplicate bill/invoice.
Please do not worry, we have a system of treating any excess payment received towards a particular bill, as a credit to your gas bill/invoice account and it will be reflected in your subsequent gas bill.
Do not wait further and pay at the earliest without waiting for another billing cycle because overdue payments attract late payment fees and or interest till the date of actual payment.
Yes. Customer has to visit the GGCL office and apply for termination of GSA(executed between customer and GGCL) in the prescribed format and submit an original copy of the payment receipt.
Following are the major advantages of PNGover other conventional fuels.
PNG is lighter than air. If natural gas leaks, it has a tendency to rise up in the air. It does not remain at the ground level as in case of Liquefied Petroleum Gas (LPG). This apart, the explosive limit for PNG: Air mixture is much higher than that for LPG: Air Mixture (Minimum concentration for explosion is 5% for NG against 2% for LPG). Consequently, the potential for an explosion in case of a leak is lower than LPG and hence it is safer to use.
It is very convenient to use PNG. There is no need to replace bottles month after month or register for refilling. It is available at the turn of the tap. There is no fear of shortage or transporters strike etc. Even during the natural calamities like floods in Surat in 1998 & 2006, natural gas supply continued uninterrupted. There is no storage of bottles etc required in the house, thus saving space.
It is very economical to utilize PNG as a fuel for cooking/water heating as compared to LPG.
Multiplicity of applications
There are multiple applications of natural gas world over in addition to cooking. The typical applications are space cooling (through VAC or Vapor Absorption Chiller), space heating (in countries having cool climate), water heating, micro generators etc. Except for water heating, the other applications are not commonly used in India in the domestic segment, primarily due to high capital requirement to purchase this equipment.
All major OEM's service centres are available in Surat and hence the customer shall receive all required maintenance and service support.
Yes, gas appliances keep working for you even when the electricity is off. The Surat floods of 2006 had seen entire city inundated with water. Most of the citizens caught amidst waters survived primarily on PNG of GGCL to heat water for drinking and cooking.
Following capacities of Gas Generators are presently available from different manufactures 40 kVA, 50 kVA, 63 kVA, 115 kVA, 125 kVA, 180 kVA, 250 kVA
Gas Generator will provide clean & green power solution to customer. Customer can have operational savings as compared to diesel generator as well as grid power.
Various appliances which can run on PNG include;
- Water heating, using geysers
- Central Cooling Systems
- Gas based electricity generation using gas based generators
Gas Generators are available from most of the reputed engine manufacturers.