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Domestic/Residential Customer Registration Process
Domestic customer(s) are also termed as residential customers. Piped Natural Gas (PNG) used exclusively and strictly for private application like domestic cooking and/or for water heating using gas geysers at a residential place/house/bunglow/apparment/row-house owned by an individual(s).
PNG is mainly being adopted as an attractive alternate of domestic LPG.
GGCL has a well identified and defined process for reaching out to potential customers in addition to the direct enquiries for new connection. The following new scheme is being introduced as per new act enacted, which would regulate downstream business of Gas distribution under a City Gas Distribution (CGD). A regulator namely Petroleum & Natural Gas Regulatory Board (PNGRB) is appointed based in New Delhi.
Under the new booking scheme for a Single point Domestic connection in kitchen, customers will be required to pay;
Security deposit for equipment (“SD-E”) Rs. 5000/- + Security deposit for gas sales (“SD-G”) Rs. 1000/-.
For additional consumption points in kitchen or bathrooms a separate request would be considered and additional amount shall be required to be paid by the customers.
Last mile connectivity Charges (LMC) would be recovered from the customers from each bill offered to the customers.
Gas would be sold in Mmbtu and all the relevant information would be provided in the gas bill issued.
The customers applying for new connection are categorized into two types;
The customers who live in High /Low rise apartments/Societies/Row houses/individual bungalows, where PNG underground PE line network is available; are referred to as “On-line/riser” customers.
The customers who live in High/Low rise apartments/Societies/Row houses/individual bungalows, where PNG underground PE line network is not available and shall be required to be extended/laid; are referred to as “Off-line/riser” customers.
In order to book customers belonging to these two categories, separate procedure and time lines are followed. Generally it is easier and fast to connect online customers as the main network is already available. In case of offline customers at times waiting period is higher as company has to first obtain necessary permissions to lay pipeline and then create a pipeline network in that area. The following steps have to be followed to avail a new PNG connection for domestic use;
Submission of duly filled Customer Profile form
Signing of GSA (Gas Sales agreement)
Submission of documents like address proof, customer identity proof, as mentioned below.
Payment of money
The documents required for new Domestic connections includes:
Potential customer information is captured in the software so that they can be contacted for PNG connection. The Domestic New Customer registrations are also handled through the DMAs (Direct Marketing Agencies), who operates on behalf of the company, details of the same can be obtained from Customer Care Executives available on, Ph. No.:9924005000 or in person at Gujarat Gas location offices.