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DOM-COM Customer Survey
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Telephone Call - Form
Customer Satisfaction Survey (Telephone Call)
Please tick mark in the appropriate box.
Please score the statements depending on how accte you feel they are, with
1 = strongly disagree, 2 = disagree, 3 = indifferent, 4 = agree, 5 = strongly agree
English
Gujarati
Telephone Call-Customer Satisfaction Survey Details
Field mark with [
*
] are mandatory
Customer Id
*
Email
*
1. How long did you have to wait to speak to our tele agent ?
1-5 minutes
6-10 minutes
11-15 minutes
+15 minutes
2. How many attempts / calls you had to make before the query got solved?
One
Two
Three
Four
3. I was satisfied with the handling of telephone calls I have placed to the call center.
1
2
3
4
5
4. I was satisfied with the courtesy of the telephone staff.
1
2
3
4
5
5. The telephone staff was knowledgeable about my enquiry.
1
2
3
4
5
6. I was satisfied with the timeliness of staff in handling my enquiry.
1
2
3
4
5
7. The representative was responsive to my enquiry.
1
2
3
4
5
8. Your suggestions for improvement.
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