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DOM-COM Customer Survey
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Complaint/Request - Form
Customer Satisfaction Survey (Complaint/Request)
Please tick mark in the appropriate box.
Please score the statements depending on how accurate you feel they are, with
1 = strongly disagree, 2 = disagree, 3 = indifferent, 4 = agree, 5 = strongly agree
English
Gujarati
Complaint / Request - Customer Satisfaction Survey Detail
Field mark with [
*
] are mandatory
Customer Id
*
Email
*
1. For what service did you approach GGCL?
New Connection
Alternation
Billing
Name Change
Address Change
Line Check
Annual Services
Meter Check
Technical
Temporary Disconnection
2nd Conversion
Gas Tap Installation
Suraksha tube Install
Reconnection
Forced Reconncection
Line Dismantling
Others
2. How many attempts you made before the billing problem got solved?
One
Two
Three
> 3
3. The representative was responsive to my complaint.
1
2
3
4
5
4. I was satisfed that the staff was courteous and professional.
1
2
3
4
5
5. The staff was knowledgeable about my complaint.
1
2
3
4
5
6. I was satisfied with the amount of time taken to resolve my complaint.
1
2
3
4
5
7. The technician was courteous and friendly.
1
2
3
4
5
8. The technician completed the work in timely manner.
1
2
3
4
5
9. When the technician completed the job, he left my house neat and clean.
1
2
3
4
5
10. The language used was easy to understand.
1
2
3
4
5
11. Your suggestions for improvement.
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